GOLFBOX  POLICES

GOLFBOX is a 24/7 indoor golf facility designed to be safe, welcoming, and accessible for all players. By booking or entering the facility, guests agree to follow all posted guidelines and staff instructions.

• Bays must be used only for their intended purpose: golf play and practice.

• Please respect the space, equipment, and other guests at all times.

• GOLFBOX reserves the right to refuse service to anyone engaging in unsafe or disruptive behaviour.

Bookings

• All bookings must be made online through our website or on the TrackMan App.

• Each booking reserves one private bay for the selected duration.

• Guests are responsible for ensuring they arrive on time for their session.

Cancellations

• Cancellations made 12+ hours before the booking time will receive a credit.

• Cancellations made under 12 hours are non refundable.

• No shows will be charged the full session amount.

Late Arrivals

• Your session begins and ends at the scheduled time.

• Late arrivals do not extend the booking window.

Safety is our top priority. To ensure a safe environment:

• Only one person may swing a club at a time.

• All guests must remain behind the hitting area while someone is swinging.

• No running, horseplay, or unsafe behaviour is permitted.

• Players under the age of 14 must be supervised by an adult at all times.

• Guests are responsible for using equipment safely and correctly.

• All guests will be required to acknowledge and accept the facility terms and conditions when completing a booking.

• Guests may bring their own clubs.

• Rental clubs are NOT available.

• Rubber tees are provided in each bay, if you choose to use your own tees please make sure to pick up any broken tees at the end of your session.

• Please clean your clubs before use to protect simulator screens.

• Damaged equipment caused by misuse may result in repair or replacement charges.

• Outside food and non alcoholic beverages are permitted.

• Food and beverages are strictly prohibited in the hitting area and near computer components.

• Alcohol is NOT permitted in the facility.

• Guests who appear intoxicated may be asked to leave for safety reasons.

GOLFBOX is committed to maintaining a respectful, inclusive environment.

• Harassment, discrimination, or abusive behaviour will not be tolerated.

• Respect for Westbank First Nation Land and culture is expected from all guests.

• Please treat staff, other guests, and the facility with care and courtesy.

• Please leave your bay clean and tidy for the next guest.

• Dispose of garbage in provided bins.

• Please pick up any broken tees at the end of your session.

• Report any spills, damage, or equipment issues immediately.

• Guests may be held financially responsible for any damage resulting from negligence or misuse of the equipment, and a $100 cleaning fee will be assessed to the booking holder if the bay is left excessively dirty.

GOLFBOX respects your privacy.

• Personal information collected during booking is used only for reservation management and communication.

• We do not sell or share customer information with third parties.

• Security cameras are in place for safety and operational purposes.

Because GOLFBOX operates 24/7:

• Sessions interrupted by power outages or technical failures will be credited or rescheduled.

• Weather does not affect indoor play, but may impact travel — please plan accordingly.

• GOLFBOX is not responsible for lost or stolen items.

• Items left behind will be held for 14 days before being donated or discarded.

As GOLFBOX grows, we plan to introduce:

• Lessons and coaching through local teaching professionals

• Leagues and community events

• Youth and beginner programs

Policies for these programs will be added as they launch.

For questions about policies or bookings, please contact: info@golfbox.ca or Wayne @ 250.863.5864